Shipping & Returns Policy – Lomora.store

Welcome to Lomora.store! We are committed to providing a seamless and hassle-free shopping experience for all our customers across Europe, with free shipping and a flexible return policy to ensure your complete satisfaction.

Shipping Destinations

We currently ship to all European Union countries and select other European countries. If you are unsure whether we ship to your country, please feel free to contact us.

Shipping Costs

At Lomora.store, we offer free shipping on all orders within Europe, regardless of the order value.

Delivery Time

  • Shipping time: Between 2 to 5 business days, depending on the delivery destination.
  • Some delays may occur during peak seasons or public holidays, and we will keep you informed in case of any unexpected delays.

Tracking Information

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your shipment until it reaches you safely.

Order Reception

  • Please ensure that you enter the correct shipping address to avoid any delays or delivery issues.
  • If no one is available to receive the package, it may be held at your local post office or courier facility for a limited time.

Free Returns Policy

At Lomora.store, your satisfaction is our priority! That’s why we offer free returns within 15 days of receiving your order, subject to the following conditions:

  • The item must be in its original condition, unused, undamaged, with its original packaging and all accessories.
  • Returns will not be accepted for products that have been used, damaged, or altered.
  • Once we receive and inspect the returned item, a refund will be issued to your original payment method within 3 to 5 business days.

How to Request a Return?

  1. Contact us via email at [email protected] and provide your order number.
  2. We will send you a free return shipping label to return the item to us.
  3. Once we receive and inspect the item, we will process your full refund.

Delays & Logistics Issues

We strive to ensure that your order is delivered on time. However, some delays may occur due to circumstances beyond our control, such as weather conditions or customs clearance. If you experience any delays, please reach out to us, and we will do our best to assist you promptly.

Thank you for choosing Lomora.store!