Privacy Policy

WHO WE ARE

Our website address is: https://lomora.store

At Lomora.store, we respect your privacy and handle your personal data with utmost care and responsibility. This policy explains how we collect, use, and share your personal data when you visit our website or make a purchase.

1. Information We Collect

We may collect both personal and non-personal information when you interact with our site, including:

A. Personal Information

Full name
Email address
Billing and shipping address
Phone number
Payment details (processed securely via third-party providers)
Account login credentials (if you create an account)

B. Non-Personal Information

Browser type and version
IP address
Device type and operating system
Pages visited and time spent on the site
Referral source

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Manage your account and preferences
Respond to inquiries and customer service requests
Send transactional emails (e.g., order confirmations)
Improve our website and personalize your experience
Send marketing communications (only with your consent)
Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with:

Service providers (such as payment processors, shipping partners, IT services)
Marketing tools (email platforms like Mailchimp or Klaviyo – only if you opt in)
Government or legal authorities (only when legally required)

All third-party partners are contractually obligated to protect your data under GDPR.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential cookies – required for site functionality
Performance cookies – to analyze traffic and usage
Marketing cookies – to personalize offers and advertising

You can manage your cookie preferences anytime via your browser settings.

5. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

Access your personal data
Request correction or deletion of your data
Object to or restrict data processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at: [email protected]

7. How We Protect Your Data

We use advanced security measures including SSL encryption, secure payment gateways, firewalls, and access controls to keep your information safe. While no method is 100% secure, we take all reasonable steps to protect your data.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before interacting with them.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We recommend reviewing this page periodically.