SHOPPING INFORMATION
Q: Do you ship internationally?
A: Currently, we only offer shipping to European countries. We are working hard to expand our shipping options to additional regions, so stay tuned for updates.
Q: How long will it take to receive my order?
A: Shipping times vary depending on your location. Generally, you can expect your order to arrive within 2 to 6 business days. Delivery times may be slightly longer depending on the carrier and your country.
Q: Which shipping carriers do you use?
A: To ensure your order is delivered safely and on time, we partner with renowned and reliable shipping carriers, including DHL, UPS, PostNL, Bpost, and FedEx.
Q: Will I be able to track my order?
A: Absolutely! Once your order is dispatched, we will send you a tracking number so you can monitor your order’s status at every step of its journey. This ensures you’re always informed of your order’s progress.
Q: What should I do if my order is delayed or delivery fails?
A: We strive for on-time delivery, but sometimes unforeseen issues can cause delays. If your order fails to arrive on time, please reach out to us immediately at [email protected]. We will promptly investigate the issue and provide you with the reason for the delay, along with the next steps for resolution.
PAYMENT & DISCOUNTS
Q: What payment methods do you accept?
A: We accept a variety of secure and trusted payment options to ensure a smooth checkout experience for you. These include:
• PayPal
• Visa
• MasterCard
• Ideal
• Bancontact
• Klarna
• Maestro
Your payment is processed securely, so you can shop with confidence.
Q: Are taxes included in the listed prices?
A: Yes! All the prices shown on our website are inclusive of taxes. You won’t be charged any additional fees or taxes during checkout. What you see is what you pay.
Q: Is my payment information secure on your website?
A: Yes, your security is our top priority. Our website uses SSL encryption to ensure that your payment details are securely processed. We also use trusted payment gateways like PayPal, Visa, and MasterCard, ensuring that your information remains safe and confidential.
Q: Do you offer any discounts or promotions?
A: Absolutely! We offer amazing discounts, including up to 75% off for loyal customers who make regular purchases from our store. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers.
Q: Are there any seasonal sales or promotions?
Q: Are there any seasonal sales or promotions?
A: Yes! We run seasonal sales and special promotions throughout the year, offering great discounts on select products. Be sure to subscribe to our newsletter or follow us on social media to stay up-to-date on all our upcoming sales and promotions.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. That’s why we offer a 30-day free return policy on all eligible items. If you change your mind or the product isn’t what you expected, you can return it within 30 days for a full refund. Be sure to review our Return Policy for more details on eligible items and the return process.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we aim to process your refund within 15 business days. We’ll notify you once your return has been processed and the refund has been issued.
Q: Can I exchange a product?
A: At this time, we do not offer exchanges. However, if you would like to exchange an item, you may return the original product within the 30-day return window and place a new order for the item you want.
Q: Who covers the cost of return shipping?
A: Return shipping is on us! We cover all return shipping costs, so you don’t have to worry about any extra charges when sending items back to us.
CUSTOMER SUPPORT
Q: How can I contact customer support?
A: We are always here to assist you! Our customer support team is available 24/7 to help you with any inquiries or concerns. You can contact us at [email protected], and we will respond as quickly as possible. We’re committed to providing excellent customer service and will do our best to resolve any issues to your satisfaction.
