SHOPPING INFORMATION

Q: Do you ship internationally?

Absolutely! We proudly ship to every country worldwide. Whether you're in Europe, North America, the Middle East, or beyond — we've got you covered.
All international orders are shipped with trusted global couriers, and you'll receive tracking details as soon as your package is on its way.

No matter where you are, Lomora delivers style to your doorstep.

Q: How long will it take to receive my order?

Delivery times vary depending on your location:

  • Within Europe: usually 1 to 5 business days

  • Outside Europe: typically 3 to 7 business days, depending on the destination country

In rare cases, delivery can take up to 12 business days, especially during peak seasons or due to customs delays.

You'll receive a tracking number as soon as your order is shipped, so you can follow its journey in real-time.
We always work with reliable couriers to ensure your order arrives as quickly and safely as possible.

Q: Which shipping carriers do you use?

To ensure your order is delivered safely and on time, we partner with renowned and reliable shipping carriers, including DHL, UPS, PostNL, Bpost, and FedEx.

Q: Will I be able to track my order?

Absolutely! Once your order is dispatched, we will send you a tracking number so you can monitor your order’s status at every step of its journey. This ensures you’re always informed of your order’s progress.

Q: What should I do if my order is delayed or delivery fails?

We strive for on-time delivery, but sometimes unforeseen issues can cause delays. If your order fails to arrive on time, please reach out to us immediately at [email protected]. We will promptly investigate the issue and provide you with the reason for the delay, along with the next steps for resolution.

PAYMENT & DISCOUNTS

Q: What payment methods do you accept?

A: We accept a variety of secure and trusted payment options to ensure a smooth checkout experience for you. These include:

• PayPal

• Visa

• MasterCard

• Ideal

• Bancontact

• Klarna

• Maestro

Your payment is processed securely, so you can shop with confidence.

Q: Are taxes included in the listed prices?

Yes — all prices include VAT for orders within the European Union.

For orders outside the EU, local customs duties, import taxes, or handling fees may apply depending on your country’s regulations.
These charges are not included in our prices and are the responsibility of the customer.

We recommend checking with your local customs office for more information before placing your order.

Q: Is my payment information secure on your website?

Yes, your security is our top priority. Our website uses SSL encryption to ensure that your payment details are securely processed. We also use trusted payment gateways like PayPal, Visa, and MasterCard, ensuring that your information remains safe and confidential.

Q: Do you offer any discounts or promotions?

Absolutely! We offer amazing discounts, including up to 75% off for loyal customers who make regular purchases from our store. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers.

Q: Are there any seasonal sales or promotions?

Are there any seasonal sales or promotions?

A: Yes! We run seasonal sales and special promotions throughout the year, offering great discounts on select products. Be sure to subscribe to our newsletter or follow us on social media to stay up-to-date on all our upcoming sales and promotions.

RETURNS & EXCHANGES

Q: What is your return policy?

We accept returns within 15 days of delivery. If you're not completely satisfied with your purchase, you can send it back — no questions asked.

Here’s what you need to know:

  • Items must be unused, unworn, and in their original packaging

  • Perfumes are non-returnable for hygiene and safety reasons

  • We do not offer exchanges — refunds only

  • The customer is responsible for return shipping costs

Once we receive and inspect the returned item, we’ll issue a full refund of the product price (excluding original shipping fees) within 5–7 business days.

To start a return, simply contact us at [email protected].

Q: How long does it take to process a refund?

Once we receive and inspect your returned item, we typically process refunds within 5 to 7 business days.
The amount will be refunded to your original payment method.

Please note:

  • Some banks or payment providers may take additional time to reflect the refund in your account.

  • We’ll notify you by email as soon as your refund has been issued.

Q: Can I exchange a product?

At this time, we do not offer exchanges. However, if you would like to exchange an item, you may return the original product within the 15-day return window and place a new order for the item you want.

Q: Who covers the cost of return shipping?

The customer is responsible for all return shipping costs, unless the item arrived damaged or you received the wrong product.

We recommend using a tracked shipping service to ensure your return arrives safely.
Please note that we do not provide prepaid return labels at this time.

If you have any questions about the return process, feel free to contact our support team at [email protected].

CUSTOMER SUPPORT

Q: How can I contact customer support?

A: We are always here to assist you! Our customer support team is available 24/7 to help you with any inquiries or concerns. You can contact us at [email protected], and we will respond as quickly as possible. We’re committed to providing excellent customer service and will do our best to resolve any issues to your satisfaction.