INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Where can I view my sales receipt?
You can view your sales receipt in the confirmation email sent to your email address after completing your purchase. Additionally, you can access it by logging into your account on our website and navigating to the Order History section. If you need further assistance, feel free to contact our customer support.
Where can I ship my order?
You can ship your order to the address provided during the checkout process. If you need to change the shipping address or have any specific shipping instructions, please contact our customer support team as soon as possible.
Make sure the shipping address is accurate to avoid any delays in delivery.
Are the products authentic?
Yes, all the products we offer are 100% authentic and guaranteed. They are sourced directly from authorized suppliers.
How long does it take to deliver my order?
Orders are typically delivered within 2 to 5 business days. You will receive an estimated delivery time during checkout, along with a tracking number to follow the status of your shipment once the order has been dispatched.
Can I order products to countries outside the European Union?
Currently, we do not offer shipping to countries outside the European Union. We only provide shipping to countries within the EU at this time. However, this service will be available soon. We apologize for any inconvenience and thank you for your understanding.
Are there import taxes on orders?
There are no import taxes or duties on orders shipped to European Union countries, as all import-related fees are covered within the shipping cost.
INFORMATION ABOUT US
