Returns Policy – Lomora.store

We want you to be fully satisfied with your purchase. If for any reason you are not, you may return your item within 15 days of receiving it.

Return Conditions

  • Returns are accepted within 15 days of delivery.

  • Products must be unused, unworn, and in their original condition and packaging.

  • Perfumes are non-returnable for hygiene and safety reasons.

  • We do not offer exchanges — only refunds.

Refund Details

  • We refund only the product price (excluding original shipping costs).

  • Refunds will be issued using the same payment method used for the purchase.

  • Once we receive and inspect the returned item, please allow 5–7 business days for the refund to appear in your account.

Return Shipping

  • Return shipping costs are the responsibility of the customer.

  • We do not provide prepaid return labels.

  • We recommend using a tracked shipping service to ensure safe delivery.

Return address:
(Please contact us for the full return address in Belgium before shipping your return.)

How to Request a Return

To initiate a return, please contact our customer service team at: [email protected]

Include your order number and the reason for the return. We will guide you through the next steps.

 

Important Notes

  • Returns sent without prior notice may not be accepted.

  • Items returned in a used or damaged condition will not be refunded.

  • If you received a defective or wrong item, please contact us within 3 days of delivery.

 

📝 Need help?
Contact us at any time: [email protected]

Thank you for choosing Lomora.store!